1. Introduction

Welcome to EncareHealth. These Terms and Conditions (“Terms”) govern your use of our website and services. By accessing or using EncareHealth, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, please do not use our website or services.

2. Services Provided

EncareHealth offers [describe services, e.g., health information, telemedicine consultations, wellness resources]. The content provided on EncareHealth is for informational purposes only and does not constitute medical advice, diagnosis, or treatment.

3. Intellectual Property

All content, features, and functionality on EncareHealth, including but not limited to text, graphics, logos, and software, are owned by EncareHealth or its licensors and are protected by intellectual property laws. You may not use, reproduce, or distribute any content from our website without prior written permission.

4. User Responsibilities

When using EncareHealth, you agree to:

• Provide accurate and complete information when required.
• Use the website in compliance with all applicable laws and regulations.
• Refrain from engaging in activities that could disrupt or damage the website or interfere with other users’ access.

5. Account Registration

To access certain features of EncareHealth, you may need to register for an account. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. Notify us immediately if you suspect unauthorized use of your account.

6. Privacy Policy

Your use of EncareHealth is governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information. Please review our Privacy Policy to understand our practices.

7. Limitation of Liability

EncareHealth is not liable for any indirect, incidental, special, or consequential damages arising from your use of the website or services, including but not limited to loss of data or profits. Our total liability for any claim related to these Terms or your use of the website is limited to the amount you paid for our services, if applicable.

8. Disclaimer of Warranties

EncareHealth provides the website and services “as is” and “as available” without any warranties of any kind. We do not guarantee that the website will be free from errors or interruptions, or that any defects will be corrected.

9. Third-Party Links

EncareHealth may contain links to third-party websites for your convenience. We do not endorse or take responsibility for the content of these third-party sites. Access to and use of third-party websites is at your own risk.

10. Changes to Terms

We reserve the right to modify these Terms at any time. Any changes will be posted on this page, and your continued use of the website following the posting of changes constitutes acceptance of the revised Terms.

11. Termination

We may suspend or terminate your access to EncareHealth if you violate these Terms or engage in illegal or harmful activities. Termination does not affect any rights or obligations that have accrued prior to termination.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of [Your Jurisdiction]. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in [Your Jurisdiction].

13. Contact Information

If you have any questions or concerns about these Terms, please contact us at:

EncareHealth
[Your Address]
[Your Email Address]

Privacy Policy


Introduction
This Privacy Policy describes how Navkar Healthcare and its affiliates (collectively “Navkar
Healthcare, we, our, us”) collect, use, share, protect or otherwise process your information/ personal
data through our website www.encarehealth.com (hereinafter referred to as Platform). Please note that
you may be able to browse certain sections of the Platform without registering with us.We do not offer
any product/service under this Platform outside India and your personal data will primarily be stored and
processed in India. By visiting this Platform, providing your information or availing any product/service
offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy
Policy, the Terms of Use and the applicable service/product terms and conditions, and agree to be
governed by the laws of India including but not limited to the laws applicable to data protection and
privacy. If you do not agree please do not use or access our Platform.
Collection-We collect your personal data when you use our Platform, services or otherwise interact with
us during the course of our relationship.and related information provided from time to time. Some of the
information that we may collect includes but is not limited to personal data / information provided to us
during sign-up/registering or using our Platform such as name, date of birth, address, telephone/mobile
number, email IDand/or any such information shared as proof of identity or address. Some of the
sensitive personal data may be collected with your consent, such as your bank account or credit or debit
card or other payment instrument information or biometric information such as your facial features or
physiological information (in order to enable use of certain features when opted for, available on the
Platform) etc all of the above being in accordance with applicable law(s) You always have the option to
not provide information, by choosing not to use a particular service or feature on the Platform. We may
track your behaviour, preferences, and other information that you choose to provide on our Platform.
This information is compiled and analysed on an aggregated basis. We will also collect your information
related to your transactions on Platform and such third-party business partner platforms. When such a
third-party business partner collects your personal data directly from you, you will be governed by their
privacy policies. We shall not be responsible for the third-party business partner’s privacy practices or
the content of their privacy policies, and we request you to read their privacy policies prior to disclosing
any information. If you receive an email, a call from a person/association claiming to be Navkar
Healthcare seeking any personal data like debit/credit card PIN, net-banking or mobile banking
password, we request you to never provide such information. If you have already revealed such
information, report it immediately to an appropriate law enforcement agency.
Usage- We use personal data to provide the services you request. To the extent we use your personal data
to market to you, we will provide you the ability to opt-out of such uses. We use your personal data to
assist sellers and business partners in handling and fulfilling orders; enhancing customer experience; to
resolve disputes; troubleshoot problems; inform you about online and offline offers, products, services,
and updates; customise your experience; detect and protect us against error, fraud and other criminal
activity; enforce our terms and conditions; conduct marketing research, analysis and surveys; and as
otherwise described to you at the time of collection of information. You understand that your access to
these products/services may be affected in the event permission is not provided to us.
Sharing- We may share your personal data internally within our group entities, our other corporate
entities, and affiliates to provide you access to the services and products offered by them. These entities
and affiliates may market to you as a result of such sharing unless you explicitly opt-out. We may
disclose personal data to third parties such as sellers, business partners, third party service providers
including logistics partners, prepaid payment instrument issuers, third-party reward programs and other
payment opted by you. These disclosure may be required for us to provide you access to our services and
products offered to you, to comply with our legal obligations, to enforce our user agreement, to facilitate
our marketing and advertising activities, to prevent, detect, mitigate, and investigate fraudulent or illegal
activities related to our services. We may disclose personal and sensitive personal data to government
agencies or other authorised law enforcement agencies if required to do so by law or in the good faith
belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal

process. We may disclose personal data to law enforcement offices, third party rights owners, or others in
the good faith belief that such disclosure is reasonably necessary to: enforce our Terms of Use or Privacy
Policy; respond to claims that an advertisement, posting or other content violates the rights of a third
party; or protect the rights, property or personal safety of our users or the general public.
Security Precautions- To protect your personal data from unauthorised access or disclosure, loss or
misuse we adopt reasonable security practices and procedures. Once your information is in our
possession or whenever you access your account information, we adhere to our security guidelines to
protect it against unauthorised access and offer the use of a secure server. However, the transmission of
information is not completely secure for reasons beyond our control. By using the Platform, the users
accept the security implications of data transmission over the internet and the World Wide Web which
cannot always be guaranteed as completely secure, and therefore, there would always remain certain
inherent risks regarding use of the Platform. Users are responsible for ensuring the protection of login
and password records for their account.
Data Deletion and Retention- You have an option to delete your account by visiting your profile and
settings on our Platform , this action would result in you losing all information related to your account.
You may also write to us at the contact information provided below to assist you with these requests. We
may in event of any pending grievance, claims, pending shipments or any other services we may refuse
or delay deletion of the account. Once the account is deleted, you will lose access to the account. We
retain your personal data information for a period no longer than is required for the purpose for which it
was collected or as required under any applicable law. However, we may retain data related to you if we
believe it may be necessary to prevent fraud or future abuse or for other legitimate purposes. We may
continue to retain your data in anonymised form for analytical and research purposes.
Your Rights- You may access, rectify, and update your personal data directly through the functionalities
provided on the Platform.
Consent- By visiting our Platform or by providing your information, you consent to the collection, use,
storage, disclosure and otherwise processing of your information on the Platform in accordance with this
Privacy Policy. If you disclose to us any personal data relating to other people, you represent that you
have the authority to do so and permit us to use the information in accordance with this Privacy Policy.
You, while providing your personal data over the Platform or any partner platforms or establishments,
consent to us (including our other corporate entities, affiliates, lending partners, technology partners,
marketing channels, business partners and other third parties) to contact you through SMS, instant
messaging apps, call and/or e-mail for the purposes specified in this Privacy Policy. You have an option
to withdraw your consent that you have already provided by writing to the Grievance Officer at the
contact information provided below. Please mention “Withdrawal of consent for processing personal
data” in your subject line of your communication. We may verify such requests before acting on our
request. However, please note that your withdrawal of consent will not be retrospective and will be in
accordance with the Terms of Use, this Privacy Policy, and applicable laws. In the event you withdraw
consent given to us under this Privacy Policy, we reserve the right to restrict or deny the provision of our
services for which we consider such information to be necessary.
Changes to this Privacy Policy- Please check our Privacy Policy periodically for changes. We may
update this Privacy Policy to reflect changes to our information practices. We may alert / notify you
about the significant changes to the Privacy Policy, in the manner as may be required under applicable
laws.
Grievance Officer
Insert Name of the Office:
Designation:
Insert Name and Address of the Company:

Contact us:
Phone: Time: Monday – Friday(9:00 – 18:00)

Refund and Cancellation policy
This refund and cancellation policy outlines how you can cancel or seek a refund for a product / service
that you have purchased through the Platform. Under this policy:
Cancellations will only be considered if the request is made 7 days of placing the order. However,
cancellation requests may not be entertained if the orders have been communicated to such sellers /
merchant(s) listed on the Platform and they have initiated the process of shipping them, or the
product is out for delivery. In such an event, you may choose to reject the product at the doorstep.
Navkar Healthcare does not accept cancellation requests for perishable items like flowers,
eatables, etc. However, the refund / replacement can be made if the user establishes that the quality
of the product delivered is not good.
In case of receipt of damaged or defective items, please report to our customer service team. The
request would be entertained once the seller/ merchant listed on the Platform, has checked and
determined the same at its own end. This should be reported within 7 days of receipt of products.
In case you feel that the product received is not as shown on the site or as per your expectations,
you must bring it to the notice of our customer service within 7 days of receiving the product. The
customer service team after looking into your complaint will take an appropriate decision.
In case of complaints regarding the products that come with a warranty from the manufacturers,
please refer the issue to them.
In case of any refunds approved by Navkar Healthcare, it will take 7 days for the refund to be
processed to you.

Return Policy
We offer refund / exchange within first 5 days from the date of your purchase. If 5 days have passed
since your purchase, you will not be offered a return, exchange or refund of any kind. In order to become
eligible for a return or an exchange, (i) the purchased item should be unused and in the same condition as
you received it, (ii) the item must have original packaging, (iii) if the item that you purchased on a sale,
then the item may not be eligible for a return / exchange. Further, only such items are replaced by us
(based on an exchange request), if such items are found defective or damaged.
You agree that there may be a certain category of products / items that are exempted from returns or
refunds. Such categories of the products would be identified to you at the item of purchase. For exchange
/ return accepted request(s) (as applicable), once your returned product / item is received and inspected
by us, we will send you an email to notify you about receipt of the returned / exchanged product. Further.
If the same has been approved after the quality check at our end, your request (i.e. return / exchange) will
be processed in accordance with our policies.

Shipping Policy
The orders for the user are shipped through registered domestic courier companies and/or speed post
only. Orders are shipped within 3 days from the date of the order and/or payment or as per the delivery
date agreed at the time of order confirmation and delivering of the shipment, subject to courier company /
post office norms. Platform Owner shall not be liable for any delay in delivery by the courier company /
postal authority. Delivery of all orders will be made to the address provided by the buyer at the time of
purchase. Delivery of our services will be confirmed on your email ID as specified at the time of
registration. If there are any shipping cost(s) levied by the seller or the Platform Owner (as the case be),
the same is not refundable.

[Your Phone Number]